Insurance Coordinator

Overview

We are seeking a dedicated Insurance Coordinator to join our team in Mumbai. This role involves managing insurance policy renewals, coordinating claims processing, supporting sales and underwriting functions, and handling financial reconciliations. The ideal candidate should have experience in insurance broking or general insurance back-office operations and be proficient in MS Office with excellent communication skills.

Key Responsibilities

• Monitor client insurance policy expiration dates and send timely renewal reminders through email, WhatsApp, and telephone calls.
• Proactively follow up with clients to collect renewal cheques or digital payments before policy expiry to prevent coverage gaps.
• Ensure prompt deposit of collected premiums and track issuance of final policy documents.
• Assist clients in preparing and submitting required claims documentation, including claim forms, invoices, FIRs, and surveyor reports.
• Coordinate with insurance claims departments and surveyors to monitor claim progress, address queries, and facilitate timely settlements.
• Request and compare premium quotations for various general insurance products such as motor, health, fire, and marine to meet client needs.
• Manage policy endorsements by processing changes in details and verifying accuracy of updated documents.
• Reconcile monthly brokerage and commission statements from insurance companies, identifying and resolving any discrepancies.
• Perform local visits to insurance company branches to submit documents, resolve operational issues, and maintain relationships with staff.
• Maintain an updated digital database of client policies, claims, and communications for accurate record-keeping.

Qualifications & Skills

• Bachelor’s degree in Commerce, Business Administration, or similar fields.
• Preferred prior experience in insurance broking firms, agencies, or general insurance back-office roles.
• Proficiency in MS Office, especially Excel, and familiarity with insurance portals.
• Excellent verbal and written communication skills and strong client follow-up capabilities.
• Patience and professionalism in managing claims and client interactions.
• Willingness to undertake local travel for insurance branch visits.