Incident & Continuity Team Leader

Job Purpose and Role

Lead and oversee the monitoring of operational incidents and ensure service continuity within the Operations division. Focus on maintaining operational stability, prompt resolution of issues, compliance with internal controls and regulatory requirements set by the Saudi Arabian Monetary Authority (SAMA), and effectively executing Business Continuity Management (BCM) and recovery strategies during disruptions.

Key Responsibilities

• Implement and enforce approved departmental policies, processes, and procedures, ensuring subordinates adhere strictly, especially those aligned with SAMA execution orders, instructions, and inquiries.
• Manage daily team operations to guarantee alignment with established standards, SAMA circulars, regulations, and procedures.
• Carry out SAMA execution orders such as processing payments, establishing monthly collection garnishments, and handling SAMA letters.
• Monitor operational incidents and disruptions throughout the Operations department, ensuring timely escalation, investigation, and resolution.
• Supervise the effective application of BCM and recovery plans during operational disturbances.
• Collaborate with Operations units to meet service continuity requirements efficiently.
• Track and report critical operational resilience and service continuity metrics, highlighting significant risks and disruptions.
• Ensure full compliance with SAMA guidelines, internal policies, and incident management protocols.
• Analyze recurrent incidents to discern patterns, underlying causes, and propose corrective measures.
• Assist in BCM testing activities and follow up on remediation and improvement initiatives.
• Compile incident, continuity, and operational resilience reports for management assessment.
• Provide guidance and support to team members related to incident monitoring, escalation handling, and service continuity tasks.
• Identify and contribute to continuous improvement efforts concerning systems, processes, and practices, incorporating best practices, SAMA instructions, business process enhancements, cost-cutting, and productivity boosts.
• Participate in projects associated with SAMA Execution Orders and directives, whether initiated by SAMA or the Bank.
• Adhere to all relevant safety, quality, and environmental policies to maintain a safe workplace.
• Undertake additional related tasks as assigned.

Qualifications and Experience

• Bachelor's degree in Business Administration or a related field.
• Between 6 to 8 years of pertinent experience in Banking Operations.
• Intermediate proficiency in English.