Hire Desk Controller

About Speedy

Speedy is the UK's foremost hire service provider, offering the most comprehensive selection of tools, specialist hire equipment, plant machinery, and support services suited to various job needs. Serving sectors such as construction, infrastructure, industrial, and utilities, Speedy ensures projects are completed safely, punctually, and efficiently.

Role Overview

We are seeking a Hire Desk Controller to join our Newport depot on a 12-month temporary contract. This role operates from Monday to Friday, 07:30 to 17:00, totaling 42 hours per week. The Hire Controller plays a central role in depot operations, delivering exceptional customer experiences from initial enquiry through to equipment collection, working collaboratively with multiple teams and customers.

Key Responsibilities

• Manage customer enquiries and oversee the entire hire order process.
• Establish and maintain strong customer relationships via effective communication and service.
• Coordinate equipment availability with depot personnel to satisfy customer demands.
• Communicate effectively with drivers, engineers, and stock teams to organize punctual deliveries and collections.
• Resolve customer inquiries promptly and professionally.
• Support depot efforts to optimize equipment use and operational efficiency.
• Ensure accurate maintenance of hire records and documentation within the system.
• Collaborate with colleagues to meet depot performance and customer service goals.
• Contribute to the implementation of Speedy's ESG Strategy: Decade to Deliver.

Candidate Profile

• Experience in the hire industry or a relevant sales, customer service, or operational position.
• Strong verbal and written communication abilities.
• Excellent organizational skills with adeptness in managing multiple tasks simultaneously.
• Proactive mindset with adaptability in resolving challenges.
• Adept at building and maintaining positive working relationships with both customers and colleagues.
• Motivated towards continuous learning and personal growth.
• Competent computer skills and familiarity with business systems.
• Possession of a full UK driving licence.

Benefits and Perks

• 26 days annual leave plus bank holidays.
• Participation in the company pension plan.
• Life insurance coverage.
• Access to a voluntary Health Cash Plan.
• Employee Assistance Program offering confidential support for wellbeing, finances, legal matters, and personal issues.
• Significant colleague discount of up to 95% across Speedy brands.
• Exclusive retail discounts via My Staff Shop.
• Participation in the Green Commute Initiative and Cycle to Work Scheme.
• Availability of on-site canteen facilities.
• Ongoing training opportunities and genuine pathways for career advancement.

Additional Information

Speedy fosters a people-first culture, valuing diversity and inclusion and welcoming applications from candidates of all backgrounds. Employment offers are subject to pre-employment verifications including proof of the legal right to work in the UK. Some roles may require background checks such as DBS, credit, or security clearance. The vacancy may close early depending on application volume, so prompt applications are encouraged.

Learn more about our ESG commitments and governance on the company's website.