Head Housekeeping Trainer

About the Role

Join Justlife in Dubai as the Head Housekeeping Trainer, where you will spearhead training and quality standards for a vast team of housekeeping professionals. With a network of over 6,000 service staff across more than 10 cities in the GCC, Justlife offers a meaningful career that elevates both the employee and customer experience. This is a leadership role focused on systemic improvements rather than direct supervision, emphasizing hands-on coaching, skill development, and leveraging data to enhance customer satisfaction scores (NPS).

Key Responsibilities

• Enhance category NPS by refining and standardizing training methods for housekeeping staff.
• Lead a team of 8 to 10 trainers, setting clear objectives, delivering coaching, and monitoring performance.
• Design and continuously refine programs covering housekeeping techniques, customer service, hygiene, and safety protocols.
• Conduct quality assurance checks and provide on-site coaching to ensure consistent standards.
• Analyze training data and customer feedback to implement measurable service quality improvements.
• Standardize documentation and reporting procedures for training delivery across the workforce.
• Collaborate closely with Quality, Operations, Customer Experience, and Business Development departments to identify and address skill gaps.

Candidate Profile

• Demonstrated success in improving training or service quality outcomes for large groups, with at least five years in housekeeping or hospitality training leadership roles.
• Ability to directly link training initiatives to improved customer satisfaction results with clear explanation of cause and effect.
• Proficiency in English for coaching and communication; knowledge of Hindi, Nepali, or Tagalog is advantageous for connecting with team members.
• Strong analytical skills to interpret data, identify gaps, and take decisive action.
• Calm, organized, and effective in a dynamic, fast-growing organizational environment.

Why Work at Justlife?

• High-impact work affecting thousands of professionals and millions of customer interactions.
• Opportunities for rapid career growth, mentorship, and advancement within the GCC region.
• A merit-based performance evaluation system and recognition via the JustHeroes reward program.
• Startup culture with benefits including a birthday day off, free service credits, referral incentives, and engaging team activities.