Guest Services Agent
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 小时前
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role and Company
This position is based at Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar. The employer, Minor Hotels, is a global hotel owner, operator, and investor managing over 530 properties worldwide. Their portfolio includes prestigious brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, operating across more than 50 countries spanning Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Job Responsibilities
The Guest Services Agent serves as the frontline representative responsible for delivering expert and courteous service to guests. Key duties include managing reservations, welcoming and registering guests, ensuring excellent guest service throughout their stay, and efficiently handling the billing process upon departure. The role involves promptly addressing all guest inquiries, requests, and feedback to guarantee complete satisfaction during their stay.
Candidate Qualifications
- A strong commitment to exceptional customer service.
- Previous experience in hotel front office operations is advantageous.
- Proficient communication skills with fluency in English required.
- Availability to work various shifts including weekends and public holidays.
- Competence in Microsoft Office applications; familiarity with Property Management Systems (PMS) is preferred.