Graduate Client Services Representative – Custody Services

About Northern Trust

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking. Since 1889, we have upheld three core principles: Service, Expertise, and Integrity. Serving sophisticated clients worldwide with over 135 years of experience and more than 24,000 partners, we leverage advanced technology and dedicated service to meet client needs.

Role Overview

This position, based in Limerick, reports to the Custody Services Manager. The role focuses on resolving client queries with a high level of expertise, managing client expectations, and supporting service quality and improvements across our global operations. It offers an opportunity to grow knowledge and skills in financial services custody operations.

Key Responsibilities

• Serve as the main contact for all custody-related client queries.
• Maintain and improve the quality of service delivered to clients.
• Manage and resolve client issues efficiently.
• Stay informed about client-related transition activities.
• Identify and address root causes of service delivery issues.
• Communicate proactively with Investment Managers to assess satisfaction and provide customer care.
• Contribute to Service Review meetings when necessary.
• Build strong partnerships internally to support client servicing.
• Maintain accurate client data and standing instructions.
• Monitor and resolve discrepancies related to cash and stock transactions.
• Ensure funding aligns with client standing instructions on a daily basis.
• Resolve ASL (Authorized Signatory List) related matters promptly.
• Comply with Northern Trust’s risk policies and adhere to best practices in all processes.

Candidate Attributes and Skills

• Excellent verbal and written communication capabilities.
• Strong analytical skills and problem-solving aptitude.
• Aptitude for facilitating discussions and making decisions.
• Capacity to perform under pressure and meet multiple deadlines daily.
• Effective planning and prioritization skills for daily tasks.
• Capability to analyze and resolve complex issues independently.
• Thorough understanding of risk management relevant to the role.

Additional Information

Work Authorization: Applicants must have legal permission to work in Ireland at application and throughout employment. Northern Trust does not offer visa sponsorship or permits, including Critical Skills, General Employment, Intra-Company Transfer, Stamp 1G, or others under Irish immigration.

Working Environment: Northern Trust fosters a flexible and collaborative culture with accessible leadership and commitment to inclusion. Employee movement within the company is encouraged. Philanthropy is integral, with employees engaged in community betterment efforts globally.

Reasonable Accommodation: Northern Trust supports applicants with disabilities or health conditions and offers reasonable adjustments during the hiring process. Requests can be communicated via HR channels or recruiters.