General Manager Operations

About the Company

DodiHome is a profitable and rapidly expanding company based in Milpitas, California, specializing in dimensionally custom European-style frameless kitchen cabinetry crafted from real wood. Known for reliable timelines, they deliver semi-finished cabinets within 2 to 4 weeks and fully finished ones within 6 to 8 weeks. Their proprietary design application allows homeowners to experiment with layouts, materials, and real-time pricing, while also catering to designers, contractors, and architects by providing consistent quality and dependable lead times. DodiHome emphasizes local production, transparent pricing, and timely delivery for all projects.

Role Overview

At the core of DodiHome's operations are their eleven AI-powered agents, managing sales follow-ups, purchasing controls, customer success tracking, bilingual production assistance, and daily operational briefings. However, critical human decisions remain essential. As General Manager of Operations, you will be the key authority overseeing this system and the daily workflow.

Key Responsibilities

• Each morning, review briefings covering escalations, pending purchase approvals, orders at risk, vendor issues, and unresponsive customers, making necessary decisions to maintain fluid operations.
• Make all approvals, exceptions, customer accommodations, and schedule adjustments within 48 hours to keep processes moving efficiently.
• Manage the entire client journey from order signing through installation, coordinating production, vendors, logistics, and delivery day.
• Maintain daily presence on the shop floor, collaborating closely with production teams and vendors in person.
• Translate repetitive problem resolutions into formal policies, building an operations manual that guides the company's processes long term.
• Oversee the company's day-to-day operations, enabling the founder to step away from daily management within 90 days.
• Achieve and continually improve on-time delivery metrics by the end of the first year while implementing your operational playbook.

Candidate Profile

• Experience: Minimum 5 years in operational leadership roles with full decision-making authority, such as managing a plant, branch, shop, restaurant group, military unit, or field-service territory.
• Comfort with AI Collaboration: Enthusiastic about leveraging AI tools that eliminate routine status meetings and prefer making impactful decisions over constant reporting.
• Decisiveness and Accountability: Ability to make firm decisions despite incomplete information and to follow through so that vendors, customers, and staff trust your commitments.
• Location: Must reside in the Bay Area and be available onsite five days per week at Milpitas, as hands-on floor decisions are critical.
• Preferred Additional Skills: Background in custom manufacturing, kitchen & bath, or construction; vendor negotiation experience; proficiency in Mandarin is a plus.

Compensation and Benefits

• Base salary ranging from $100,000 to $120,000, based on experience.
• Performance bonuses linked to operational metrics under your control.
• Equity-based long-term incentives providing participation in the company's profitable growth.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off benefits.