General Manager

Job Overview

We are seeking a proactive and responsible General Manager to lead our Asian restaurant XIAO at Bornheim, North Rhine-Westphalia. You will independently manage the restaurant operations, acting as a self-reliant entrepreneur, ensuring smooth daily workflows and an exceptional guest experience. You will lead and train your team, support management efforts, and make decisions with a long-term outlook while embodying enthusiasm for the XIAO brand.

Key Responsibilities

• Manage and oversee the operations of an XIAO restaurant with an annual net revenue of 4-5 million euros, serving approximately 150,000 guests yearly, supported by a team of about 60 employees.
• Hold full operational responsibility for the restaurant’s performance.
• Recruit new employees and develop a talent pool for future growth.
• Create and implement training programs for both new and existing staff members.
• Ensure compliance with company policies, safety regulations, and quality standards in the restaurant.
• Manage inventory effectively and optimize employee scheduling for efficiency.
• Plan staff deployment efficiently to meet operational needs.
• Maintain restaurant profitability and functionality through established goals and KPIs; implement corrective measures as needed.
• Handle professional guest relations to enhance customer satisfaction.
• Maintain clear communication and information flow between your restaurant and executive management.
• Collaborate with internal departments such as HR, Marketing, Purchasing, and Controlling.
• Engage with external partners and customers to foster relationships.

Candidate Requirements

• Previous experience in system gastronomy in a similar leadership role, especially several years as a restaurant manager.
• Professional background in buffet-style dining concepts.
• Proficient English language skills.
• Strong operational aptitude: you are both a warm host and a business-minded leader who inspires and motivates teams to excel.
• Solid understanding of business administration.
• Well-developed entrepreneurial thinking and analytical capabilities.
• Excellent organizational and time management skills, able to prioritize effectively.
• High resilience and a strong drive for performance.
• Self-initiative and responsibility, with the capacity for long-term strategic vision.
• Strong interpersonal skills, communicative strength, and a service-oriented mindset.
• Pride in embodying company values such as teamwork, integrity, reliability, ambition, enthusiasm, and a proactive hands-on approach daily.

Benefits

• Permanent full-time employment contract in a growing company.
• Above-average, competitive salary plus an attractive bonus system.
• Independent and challenging work with a wide range of responsibilities and opportunities to contribute.
• Exciting work environment with a motivated and supportive team.
• Flat hierarchies, quick decision-making processes, and an open communication culture.
• Modern workplaces within a dynamic setting.
• Free parking facilities available.
• Public transport job ticket available for commutes over 15 kilometers.

About the Company

XIAO Group is a medium-sized, owner-managed company in the real estate and gastronomy sector headquartered in Gelsenkirchen and Leverkusen. The portfolio is expanding steadily through new developments and strategic acquisitions, including commercial properties such as multi-story office buildings, fitness centers, and restaurants in North Rhine-Westphalia. Annually, XIAO restaurants welcome about 2 million guests and generate approximately 65 million euros in revenue. Nearly 1,000 employees drive the expansion passionately. The company has ambitious growth plans aiming to double gastronomy revenue over the next three years and invest around 40 million euros mainly in real estate.