Front Office Agent

About The Ned Doha

Located in the historic former Ministry of Interior building, The Ned Doha represents a unique fusion of heritage, luxury, and modern elegance. It offers seven diverse dining outlets, 90 stylish guestrooms, sophisticated event spaces, and Ned's Club — a private members' retreat featuring a rooftop terrace, spa, gym, and a stunning 30-meter outdoor pool.

Position Overview

We are seeking a dedicated Front Office Agent passionate about delivering warm welcomes and exceptional guest services. This role is vital in crafting memorable guest experiences from arrival through departure within our lively, high-end hospitality environment.

Key Duties

• Warmly greet guests at arrival and departure, treating each interaction with professionalism and friendliness.
• Efficiently manage check-in and check-out procedures, ensuring adherence to all operational standards.
• Respond promptly to guest inquiries, requests, and concerns to maintain a seamless guest journey.
• Provide accurate details regarding hotel facilities, services, and local attractions to enhance guest stays.
• Work collaboratively with housekeeping, concierge, engineering, and other departments for smooth daily operations.
• Handle billing and payment processing with precision, maintaining accurate financial records.
• Ensure the front desk area is neat, organized, and inviting at all times.
• Consistently uphold The Ned Doha’s standards of luxury hospitality and superior customer service.
• Contribute to the Front Office team’s goals for operational excellence and guest satisfaction.
• Manage administrative and operational tasks efficiently in a dynamic environment.

Candidate Profile

• Experience in front office or guest-facing roles within hospitality is preferred.
• Strong communication and interpersonal skills with a genuine dedication to guest service.
• Familiarity with hotel management software and front office workflows.
• Excellent organizational ability with keen attention to detail.
• Ability to maintain composure and professionalism under pressure while focusing on solutions.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• Fluency in English; additional languages are advantageous.
• Positive demeanor, professional presentation, and a commitment to guest satisfaction.
• A cooperative team member who thrives in a fast-paced, collaborative setting.

Employee Benefits

• Annual tax-free salary of 32,400 QAR
• 21 days of annual leave plus 11 paid public holidays
• Sick leave in accordance with Qatar Labour Law
• Private medical insurance coverage for the employee
• End-of-service benefits provided
• Complimentary meals (breakfast, lunch, dinner) at the staff restaurant, Neddy’s
• Discounted hotel and dining rates for employees and their families and friends
• Access to extensive training, development, and advancement opportunities
• Recognition and reward programs
• Chance to work in one of Doha’s premier lifestyle destinations

Organizational Culture

The Ned Doha prioritizes inclusivity, respect, and equal opportunity. We strive to foster a workplace environment where all employees feel valued and empowered to grow.