- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 5小时前
- Work mode
- 在办公室
- 学历
- Degree in hospitality
- Eligibility
- Candidates with a hospitality background and prior Front Office experience in a hotel setting are suitable for this role. Strong English communication skills are required, and knowledge of another language is beneficial.
- Resume
- Required to apply
Where you'll work
职位描述
Role Overview
We are seeking an energetic and self-motivated Front Office professional to join the team in Doha, Qatar. This opportunity is based at Sedra Arjaan by Rotana and is focused on delivering warm, polished guest service that creates a memorable stay.
What You Will Do
- Deliver fast, courteous, and efficient service to every guest from arrival through departure, with a strong focus on personalized attention and guest satisfaction.
- Welcome guests by name wherever possible and accompany them to their rooms so they feel anticipated and well received.
- Provide room and hotel orientation support and assist with questions or requests related to hotel activities.
- Keep yourself updated on hotel details and local information, including timings, promotions, events, attractions, and other relevant services to answer guest queries accurately.
- Stay aware of daily pricing levels and occupancy trends.
- Handle Front Desk cashiering duties accurately while following all established systems, policies, and procedures.
- Process guest accounts from check-in to check-out and ensure all incidental charges are posted correctly through computerized Front Office systems.
- Protect guest privacy by ensuring no personal or stay-related information is disclosed.
- Maintain a solid understanding of hotel policies, service standards, facilities, and current happenings.
Candidate Profile
The ideal applicant will have a hospitality degree and prior experience in a hotel Front Office environment. Strong written and spoken English is required, along with the ability to communicate in another language. Excellent interpersonal skills, problem-solving ability, and computer literacy are important. Previous exposure to Opera is considered an advantage.
Work Style and Competencies
You should be guest-focused, proactive, confident, and approachable. The role suits someone who performs well under pressure, adapts quickly in a busy setting, and enjoys working as part of a multicultural team.
Additional Competencies
- Understanding the role and responsibilities
- Taking ownership of tasks
- Respecting and recognizing differences
- Maintaining customer focus
- Being adaptable
- Working effectively in a team