Fraud Investigation Officer

About the Company

Moniepoint Inc. is a leading financial technology platform in Africa, facilitating seamless payment, banking, credit, cross-border, and business management services for 20 million businesses and individuals every month. As Nigeria's largest merchant acquirer, it processes the majority of the country's POS transactions through its subsidiaries, handling over $250 billion in digital payment transactions annually.

Role Overview

The Fraud Investigation Officer will be tasked with probing suspected fraud cases, identifying patterns and emerging threats, assisting with recovery of funds, and suggesting enhancements to controls to mitigate fraud losses while safeguarding the company and its customers.

Primary Duties

• Conduct thorough investigations into fraudulent activities and conclude based on evidence.
• Examine transaction data to detect fraud patterns and new risks.
• Maintain detailed records and documentation of investigations.
• Collaborate with internal and external teams to support fund recovery.
• Promptly escalate complex or high-risk cases when necessary.
• Recommend improvements to processes and controls following investigation outcomes.
• Work closely with Product, Operations, Compliance, Customer Support, and other departments to address fraud-related challenges.
• Ensure completion of investigations within defined service level agreements (SLAs).

Required Qualifications and Experience

• Bachelor's degree in a pertinent discipline.
• Between 2 and 4 years’ practical experience in fraud investigation, banking, fintech, or related risk management roles.
• Familiarity with fraud in digital payments, transaction analytics, and investigation strategies is an advantage.

Competencies and Skills

• Strong analytical and critical thinking capabilities.
• Attention to detail and sound decision-making skills.
• Excellent written and oral communication abilities.
• Ability to manage multiple cases simultaneously and efficiently.
• Effective stakeholder management and teamwork skills.
• A commitment to high ethical standards and confidentiality.

Performance Metrics

• Speed and timeliness of investigations (TAT).
• Resolution of cases within SLA guidelines.
• Accuracy and thoroughness of investigations.
• Identification and reporting of fraud trends.
• Success rate in fund recovery.
• Quality of documentation and recommendations from investigations.