Founding Account Manager

Company Overview

MLabs, a rapidly expanding venture-backed company supported by top investors such as Y Combinator, Atomico, and Eurazeo, has raised over $15 million. Operating in a high-value sector, MLabs offers comprehensive operational and AI-driven infrastructure solutions to accelerate processing, enhance service quality, and improve economic outcomes.

Location & Employment

This full-time, on-site position is based in either New York City or London.

Role Summary

We are looking for a commercially astute and relationship-focused Founding Account Manager to take ownership of key strategic accounts from onboarding through retention, expansion, and operational coordination. This role involves working closely with executive leadership and requires managing complex account activities and cross-functional collaboration.

Primary Responsibilities

• Develop and execute structured onboarding plans and timelines to ensure smooth client implementations.
• Work cross-functionally with Operations, Claims, and Product teams to quickly resolve issues and maintain client satisfaction.
• Manage account governance including executive communication, SLA oversight, escalation management, and customized success planning.
• Proactively identify and mitigate risks to secure renewals and establish clients as references.
• Drive revenue growth by identifying and closing upsell and cross-sell opportunities across products, locations, volume tiers, and expansions.
• Create scalable operational playbooks and processes to support organizational growth.

Candidate Requirements

• 5 to 10 years of experience in high-touch, relationship-oriented Account Management within B2B core infrastructure, enterprise software, or complex services (excluding pure Customer Success roles).
• Proven experience managing enterprise accounts with Annual Contract Values of $150,000 or more.
• Consistent achievement or surpassing of revenue and performance goals in the last year.
• Industry experience in InsurTech, FinTech (B2B/B2B2C), RegTech, PropTech, ConstructionTech, LegalTech, Logistics, Manufacturing, or Government Technology. Insurance operational knowledge or third-party administration expertise is advantageous.
• Stable career progression with no more than three job changes in the past five years.
• Legal authorization to work in the UK or US without sponsorship and willingness to work fully on-site in either London or New York.

Compensation & Benefits

• Competitive base salary between $100,000 and $180,000.
• Quarterly bonus potential up to 15% of quarterly salary based on performance.
• Participation in early-stage equity program via stock options.
• Comprehensive medical insurance coverage.
• Retirement plans including a 401(k) with employer match (US) or pension contributions (UK).
• Opportunities for accelerated career advancement within a fast-growing company.

Additional Information

Due to anticipated application volume, individual feedback cannot be provided. Candidates not contacted within four weeks should assume the application was unsuccessful.

Equality & Accessibility Commitment

MLabs is dedicated to equal opportunity, inclusivity, and accessible recruitment processes. Reasonable accommodations and accessible job information formats are available upon request.

Data Privacy

Applicant data is handled securely in compliance with data protection laws and used solely for recruitment. Personal data may be shared with clients and trusted partners as necessary. Requests for data deletion or consent withdrawal can be made by contacting MLabs' legal department.