FIS Line Support Engineer - Application Production Support

Position Overview

We are seeking a skilled FIS Line Support Engineer to deliver first-level technical assistance for critical Factory Information Systems in a demanding 24x7 operational setting based in Singapore. This full-time onsite role demands a candidate with substantial troubleshooting expertise, production environment support experience, and a dedication to maintaining high system uptime.

Key Responsibilities

• Deliver primary technical support for Factory Information Systems (FIS).
• Continuously monitor application integrity, machine connections, and data transmissions.
• Rapidly diagnose, investigate, and resolve issues in production within defined service level agreements.
• Accurately log, categorize, and track incidents and service requests.
• Escalate unresolved or complex issues to higher-level support teams.
• Work collaboratively with global support units to ensure fast service restoration.
• Maintain and update operational documentation and knowledge bases.
• Adhere to information security policies and maintain operational standards.
• Contribute to initiatives aimed at improving system reliability and availability.

Required Qualifications & Experience

• Over six years of experience in IT Operations or Application Support roles.
• Strong foundation in Application Production Support.
• Basic proficiency in networking, Windows Server administration, and database troubleshooting.
• Practical experience managing incidents, problems, and service requests.
• Capability in application monitoring and production environment support.
• Excellent analytical thinking and problem-solving skills.
• Strong communication skills with ability to effectively manage stakeholders.
• Proven experience working in 24x7 rotational (12-hour shift) support environments.

Preferred Skills

• Experience supporting manufacturing or factory automation systems.
• Knowledge of ITIL frameworks and best practices.
• Familiar with SQL, scripting languages, or monitoring tools.
• Experience with enterprise application and infrastructure support.

Candidate Profile

The ideal candidate is a proactive support technician with a strong commitment to customer service, capable of working independently in a dynamic and high-pressure production environment operating around the clock.