Executive Assistant & Operations Coordinator

About BurjX

BurjX is a rapidly expanding fintech enterprise headquartered in the UAE, regulated by Abu Dhabi Global Market (ADGM) as a virtual asset brokerage and custodian. The company operates at the crossroads of finance, technology, and client experience, seeking individuals who are proactive, adaptable, and keen to contribute across various business areas.

Role Overview

We are looking for an Executive Operations Associate to ensure smooth business operations during our growth phase. This versatile hands-on role merges executive assistance, business operations, client success, office management, and digital marketing support.

The role entails close collaboration with the CEO and broader team to maintain organization, support client and marketing efforts, and guarantee thorough follow-through on tasks.

Responsibilities

• Provide daily executive and business support to the CEO and leadership team, including calendar management, scheduling, meetings, travel arrangements, and follow-ups.
• Prepare notes, reports, presentations, and pertinent documentation for meetings.
• Monitor key action points and liaise with internal departments to meet deadlines.
• Contribute to special projects and company-wide initiatives.
• Serve as a primary client contact, delivering responsive, courteous, and high-quality support.
• Guide clients through onboarding and facilitate ease of use with the platform from day one.
• Address client inquiries, requests, and issues professionally, taking ownership and focusing on solutions.
• Collaborate with internal teams to promptly resolve client challenges, ensuring a seamless experience.
• Build and nurture strong client relationships to enhance brand trust and positivity.
• Maintain precise client records and interactions in the CRM system.
• Identify recurring client concerns and proactively recommend process or support improvements.
• Assist the marketing team in daily digital marketing tasks and campaigns.
• Support social media content creation, scheduling, and community engagement.
• Update and maintain website content, FAQs, and digital communication materials.
• Facilitate email marketing and CRM campaign activities.
• Track fundamental campaign metrics and aid in marketing reporting.
• Conduct research on industry trends, competitor activities, and relevant digital content opportunities.
• Oversee day-to-day office operations including supplies, equipment, vendor communications, and visitor reception.
• Support event coordination for company gatherings, client meetings, investor sessions, and corporate hospitality — managing venues, invitations, attendance, and logistics.
• Assist with general administrative tasks across business functions as required.

Qualifications & Skills

• Exceptional organizational skills with keen attention to detail.
• Outstanding written and verbal communication abilities.
• Fluent in both English and Arabic languages.
• Comfortable in working closely with both executives and clients, as well as external partners.
• Self-driven with ability to take initiative and ownership without constant direction.
• Capable of managing diverse priorities in a dynamic, fast-paced setting.
• Strong analytical and problem-solving capabilities, ready to handle a wide range of responsibilities.
• Familiarity with social media platforms, digital content, and fundamental marketing tools.
• Professional demeanor with a personable and client-centric approach.
• Experience within fintech, financial services, technology sectors, or startup environments is a plus.

Additional Information

This position suits a motivated individual who thrives at the heart of a growing enterprise, eager to own tasks, resolve challenges, and contribute broadly to operations, client engagement, and digital marketing.