Exams Operations Officer

Overview

This role is focused on ensuring the efficient delivery of exams by overseeing operations, maintaining compliance, managing confidential materials, coordinating with venues, and resolving any issues. The position plays a vital part in ensuring smooth test day execution and delivering an excellent customer experience.

Key Responsibilities

• Manage end-to-end exam delivery operations including test day planning and venue coordination.
• Handle confidential exam materials securely and ensure adherence to compliance standards.
• Maintain strong working relationships with venue staff and other stakeholders.
• Resolve issues promptly to support seamless test day experiences.
• Address customer queries effectively while managing risks and providing timely reporting.
• Ensure that resources, processes, and service quality meet organizational standards.

Requirements

• Experience operating in a fast-paced, customer-focused environment with a strong emphasis on compliance, risk management, and security.
• Background in exam delivery, logistics, or compliance is advantageous.
• Strong command of English, both spoken and written, to effectively use organizational systems and support international operations.
• Possession of at least a diploma in any discipline; a degree is considered a plus.
• Willingness and flexibility to work on test days including weekends within contracted hours.
• Must be currently based in Singapore with legal authorization to work; relocation assistance is not available.

Additional Information

Contract Type and Duration: Fixed term contract for one year.

Location: Napier Road, Singapore.

Pay Band: 4 / Grade H.

Application Deadline: 5 August 2026, 11:59 PM Malaysia Time (GMT +8).