E-Commerce Manager

Overview

Emerging Solutions is seeking an experienced E-Commerce Manager based in Delhi-NCR to oversee comprehensive operations across major online marketplaces including Amazon and Flipkart. The role involves strategizing and implementing actions to boost sales, revenue, and profitability through effective management of product listings, inventory, promotional initiatives, and customer relations.

Key Responsibilities

• Oversee complete operational processes for marketplace portals such as Amazon, Flipkart, and others.
• Formulate and execute strategies aimed at enhancing online sales, revenue streams, and profitability margins.
• Develop, refine, and manage product listings encompassing titles, descriptions, keywords, images, and pricing structures.
• Monitor stock levels and collaborate with warehouse and procurement departments to ensure product availability.
• Design and implement promotional activities including deals, lightning offers, and seasonal discounts.
• Track key performance indicators such as sales figures, web traffic, conversion rates, and customer feedback.
• Analyze marketplace data and compile detailed weekly and monthly management information system (MIS) reports.
• Handle customer issues proactively including returns, order cancellations, and monitor seller performance metrics.
• Maintain adherence to marketplace guidelines and ensure the health of seller accounts.
• Liaise with marketplace account managers to identify and capitalize on growth opportunities.

Additional Information

• Salary range offered is between 20000 and 35000 INR monthly.
• Work location is Mumbai and surrounding NCR area, requiring onsite presence.