Doorman

About the Company

The prestigious Rixos Gulf Hotel Doha offers a distinctive lifestyle and exceptional luxury services, highlighted by its renowned Rixos hospitality, vibrant entertainment schedules, and innovative all-inclusive food and beverage concepts. The hotel houses 378 elegantly furnished guest rooms with premium bedding and an upscale ambiance. Join this dynamic and enthusiastic team as a Doorman in the Front Office department to advance your career.

Key Responsibilities

• Maintain a Quality Audit score of at least 95% through consistent and documented training sessions.
• Ensure top-tier guest satisfaction as measured by the TRUST YOU platform.
• Present a smart, well-groomed, friendly, and cheerful demeanor reflecting the highest standards of Rixos hospitality at all times.
• Stay informed about the hotel’s status, including occupancy, events, groups, and VIP guests.
• Collaborate respectfully and cooperatively with team members and other hotel departments.
• Remain knowledgeable about daily hotel operations and all available facilities.
• Apply interpersonal and communication skills to motivate and influence the team, promote sound financial and business decisions, demonstrate honesty and integrity, and lead by example.
• Foster mutual trust, respect, and collaboration among teammates.
• Guarantee service quality meets required standards consistently.
• Greet guests arriving and departing by promptly opening doors and offering a warm, grateful welcome.
• Handle guests’ and visitors’ luggage efficiently, including proper tagging and storage, while following safety and security guidelines.
• Organize and oversee the delivery and retrieval of luggage and manage smooth and swift car parking, particularly during large events.
• Ensure vehicles are parked properly in designated hotel parking areas.
• Address guest complaints and requests by coordinating with relevant departments to ensure timely resolution.

Qualifications and Experience

• High school diploma or equivalent qualification is preferred.
• Between 2 to 5 years of relevant work experience.
• Professional appearance including being well-groomed, dress code compliance, punctuality, and dependability.
• Prior experience in hospitality, concierge services, reception, or customer service roles is essential.