Director, Patient Support

Role overview

This is a senior leadership opportunity with a partner organization in the healthcare space, based in the United States and offered as a fully remote role. The position focuses on advancing patient support capabilities across a global healthcare setting, with direct influence on the quality and continuity of care.

You will be responsible for guiding patient and provider support strategies that strengthen the therapy experience, improve operational performance, and deliver more personalized assistance for patients and care teams. The role combines strategic planning, team leadership, healthcare operations, compliance awareness, and analytics-based decision-making.

You’ll work closely with internal stakeholders, providers, payors, and external partners to shape programs that improve the patient journey and support better healthcare outcomes.

Core responsibilities

The Director, Patient Support will own the direction, execution, and ongoing enhancement of patient support programs while maintaining strong operational standards, compliance, and measurable results.

• Create and implement strategic plans that connect patient support initiatives with broader business objectives and healthcare priorities.
• Direct the design, delivery, and continuous refinement of patient services such as product education, benefits navigation, prior authorization help, scheduling assistance, status updates, and follow-up after treatment.
• Manage provider-facing support services, including device tracking updates, end-of-service communications, and related coordination tools.
• Develop and maintain dashboards, metrics, and reporting systems to evaluate program performance and identify improvement opportunities.
• Lead, coach, and grow a strong patient support team by setting objectives, monitoring performance, and building a culture of accountability and teamwork.
• Hire, onboard, and develop team members while balancing budgets, staffing, and day-to-day operational needs.
• Work with commercial operations and other cross-functional partners to advance strategic initiatives and improve service delivery.
• Maintain productive relationships with healthcare providers, payors, and external collaborators to ensure smooth patient support experiences.
• Monitor healthcare market trends, regulatory changes, and industry best practices to keep programs current and effective.
• Ensure all patient-facing activities follow HIPAA, privacy rules, internal policies, ethical standards, and applicable healthcare regulations.

Required qualifications

• At least 10 years of experience leading patient support programs in a healthcare environment.
• At least 10 years of progressive leadership experience overseeing teams and complex healthcare operations.
• A bachelor’s degree in a relevant discipline.
• Deep knowledge of managed care, case management, reimbursement processes, and health insurance settings.
• Demonstrated ability to build strategy and execute plans while managing competing operational priorities.
• Experience creating performance measures, analytics frameworks, dashboards, and business intelligence tools.
• Strong understanding of healthcare compliance, including HIPAA and patient privacy requirements.
• Excellent skills in leadership, communication, presentations, negotiation, and problem-solving.
• Ability to influence and collaborate effectively across multiple teams and stakeholder groups.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Benefits and compensation

• Estimated annual base salary of about $170,000 to $190,000, plus eligibility for a discretionary annual bonus.
• Fully remote work arrangement within the United States.
• Flexible scheduling to help support work-life balance.
• Medical, dental, and vision coverage.
• Paid personal time and vacation benefits.
• 401(k) retirement and savings plan.
• Employee stock purchase program.
• Training and education support.
• Employee referral bonus program.
• Service awards and recognition programs.
• Growth opportunities within a global healthcare-focused organization.

Application process and data notice

This opportunity is posted on behalf of a partner company that handles applications and all subsequent hiring steps. Applications are reviewed through an AI-assisted matching process designed to assess candidates against the role’s key requirements, after which the strongest matches are shared with the hiring employer. Final hiring decisions, including interviews and assessments, are managed by the employer’s internal team.

By applying, you consent to the processing of your personal data for candidate evaluation and sharing with the hiring employer, based on legitimate interest and pre-contractual necessity where applicable. You may request access, correction, deletion, or objection rights in line with applicable privacy laws. AI tools may support parts of the recruitment workflow, but final decisions are made by humans.