Department Manager - PRADA Singapore

About Prada Group

Founded in Italy in 1913, Prada Group is a globally recognized leader in the luxury industry, operating across over 45 countries with renowned brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The company employs a diverse workforce representing over 100 nationalities.

Job Objective

The Department Manager will serve as a Brand Ambassador and hold accountability for meeting both qualitative and quantitative goals of the assigned product category department. This position involves managing and inspiring the department team to meet sales targets, ensuring exceptional customer service, overseeing daily department operations, and being actively present on the sales floor.

Key Responsibilities

• Lead the department team to surpass financial goals and boost overall store performance.
• Collaborate with the Store Manager to formulate and execute business plans based on performance analysis and targeted actions.
• Drive the team to exceed their KPIs and encourage cross-selling and upselling among product categories.
• Maintain a strong presence on the sales floor to guarantee superior client interaction and service quality.
• Promote awareness and utilization of Omni Channel and digital tools to enhance client relationships and business outcomes.
• Support development of e-commerce by promptly responding to online orders with high service standards.
• Stay informed about market trends related to the department and share insights with relevant parties.
• Ensure product displays attract customers and adhere to company visual guidelines.
• Champion a client-first culture by creating a welcoming environment and meeting customer needs proactively.
• Develop and uphold strong client relationships and implement effective after-sales services.
• Handle customer complaints actively to maintain positive client relations.
• Motivate team members, foster open communication, and establish an energetic and positive workplace.
• Deliver regular briefings and ensure team is updated on company digital tools, products, sales techniques, and policies.
• Identify and recommend talented staff for internal growth and support individual development plans through coaching.
• Assist the Store Manager with market research initiatives and promote synergy between frontline and back-of-house teams.
• Lead by example in upholding product care, inventory control, cash procedures, and other operational responsibilities.
• Provide feedback regarding departmental needs to management and relevant departments.
• Maintain proper back-of-house organization and enforce company grooming standards.

Skills and Qualifications

• Deep passion and expertise related to the product category managed.
• Strong business acumen and goal-oriented mindset.
• Ability to lead, influence, and work collaboratively within a team.
• Excellent customer service skills and natural client engagement abilities.
• Confident, enthusiastic, and positive demeanor with problem-solving capabilities.
• Highly organized with attention to detail.
• Knowledge of market trends and product passion.
• Educational background in Business or Retail Management is advantageous.
• Interest in luxury, fashion, art, and design sectors is preferred.

Company Culture and Diversity

Joining Prada Group offers a creative, international work environment filled with motivated professionals driven by curiosity and a pursuit of excellence. The company values talent and passion, supporting continuous professional development. Commitment to diversity ensures equal opportunity regardless of gender, ethnicity, sexual orientation, disability, or other characteristics, emphasizing a respectful and inclusive workplace.