- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
About Demopips
Demopips is an innovative platform offering simulated capital access, real-time feedback, and top-tier educational resources. Our global community is dedicated to skill enhancement and strategic development. We are expanding and seeking a Customer Support Specialist to assist and guide our most active users within the Demopips ecosystem.
Role Overview
This position is fully remote, requiring work from 21:00 to 03:00 Cyprus Time (6-hour shifts). Responsibilities focus solely on supporting active users—there is no involvement with cold calling or lead generation. The role emphasizes relationship building, platform navigation support, and assisting users in leveraging their simulated capital to achieve performance rewards.
Key Duties
- Provide prompt, focused support through chat and email channels.
- Track user activity and proactively offer guidance.
- Help users with platform navigation, accessing accounts, and inquiries related to CRM.
- Educate clients about their simulated performance data and platform functionalities.
- Maintain consistent communications with highly engaged users to support growth.
- Work closely with internal teams to address and solve user concerns efficiently.
- Keep detailed notes and records within the CRM system.
Candidate Profile
- Minimum 1 year experience in customer support, sales, or client success roles.
- Excellent written and spoken English communication skills.
- Empathetic, attentive to detail, and proactive in approach.
- Experience with CRM tools and familiarity with fintech platforms.
- Understanding of strategies for user engagement and retention.
- Skill in analyzing client behavior to support ongoing development goals.
- Open to applicants from any location due to remote nature.
- Available to work evening hours from 21:00 to 03:00 Cyprus Time.
Benefits
- Competitive base salary with additional rewards based on performance.
- Flexible remote working arrangement with a set evening schedule.
- Dynamic and collaborative environment focused on client growth.
- Opportunities for professional advancement within a leading fintech brand.