Customer Support Representative

About the Role

PlayOn Sports seeks a dedicated Customer Support Representative to deliver exceptional service for MaxPreps users. This role aims to resolve customer issues efficiently while minimizing their effort, turning users into enthusiastic advocates for the MaxPreps experience.

Key Responsibilities

• Enhance customer loyalty through top-tier service delivery.
• Reduce issue resolution time by quickly diagnosing problems and managing support tickets effectively.
• Streamline customer interactions to minimize the need for contacting multiple support channels.
• Handle customer queries via phone and email, providing expert troubleshooting support.
• Accurately input high school sports rosters, schedules, and scores.
• Use proprietary software for data importation tasks.
• Support live-score coverage for football games, particularly on Fridays and Saturdays.

Qualifications

• Familiarity with Windows 10 operating system.
• Excellent verbal and written communication skills with comfort in phone and email interactions.
• Demonstrated passion and understanding of fan culture, especially within sports or entertainment sectors.
• Minimum educational qualification: high school diploma; college enrollment or degree preferred.
• Experience with Zendesk customer service software is advantageous.
• Proficiency in Microsoft Office Suite is preferred.
• Prior experience in customer support roles is favorable.

About PlayOn

PlayOn is a growth-focused company committed to enhancing the high school sports experience through innovative products and exceptional service. Supported by KKR, PlayOn's brands include GoFan, NFHS Network, and MaxPreps. Their integrated platform supports ticketing, streaming, fundraising, concessions, merchandise sales, and website management, helping schools save time and enhance engagement with students, staff, and fans nationwide.

Company Culture and Benefits

At PlayOn, the workplace thrives on shared responsibility, collaboration, learning, and fairness. Employees are valued for their contributions toward impactful solutions in the high school event space, promoting growth and teamwork.

• Multiple medical insurance options.
• Dental, vision, life, and disability insurance coverage.
• Access to an Employee Emergency Fund.
• Equity opportunities via company stock options.
• Flexible paid time off policy.
• 401K retirement plan with company matching.
• Hybrid and flexible work arrangements.

Note: Participation in health benefits requires full-time employment status; part-time workers and interns are not eligible.