Customer Support Executive

About the Company

One Point One Solutions Ltd. stands as a prominent domestic Business Process Management (BPM) company, distinguished by being one of the select few listed on NSE Emerge. Operating across five key centers located in Mumbai, Gurgaon, Bangalore, and Indore, the company partners with over 35 notable clients, including Fortune 1000 corporations. Specializing in Information Technology Enabled Services (ITES), their expertise spans telecommunications, banking, insurance, travel, NGOs, and government sectors. Their workforce of 4000+ skilled professionals, supported by advanced technology and experienced leadership, enables comprehensive service delivery and language-specific solutions.

Role and Responsibilities

• Answer customer questions and requests through various channels such as phone, email, and chat.
• Address and resolve customer complaints with efficient solutions within timely frameworks.
• Keep detailed records of customer communications and transactions for accuracy.
• Refer complex or unresolved issues to specialized teams when needed.
• Conduct follow-up communications to confirm that customer issues are satisfactorily addressed.
• Provide detailed information regarding products and services to customers.
• Achieve targets related to customer satisfaction and timely response.
• Work collaboratively with internal departments to enhance overall customer experience.

Candidate Profile

• Completion of PUC, any degree, or equivalent qualification is preferred but not mandatory.
• Fresh graduates are encouraged to apply.
• Strong verbal and written communication abilities.
• Effective problem-solving skills combined with good interpersonal aptitude.
• Basic computer literacy, with familiarity in Customer Relationship Management (CRM) tools considered a plus.
• Flexibility to work in various shifts, including weekends as required.
• A positive mindset paired with eagerness to learn and adapt.