职位描述

About the Role

Welcome to this opportunity with SIDES — an inspiring and motivating workplace dedicated to driving customer success. We are seeking to expand our Customer Success team with professionals who either have prior experience or are eager to pursue their next career step in this field.

In this position, you will assist new clients in getting started with our systems, respond to technical queries, and focus especially on ensuring customers achieve meaningful outcomes with our products. Our mission is to turn SIDES clients into enthusiastic advocates.

Key Responsibilities

Collaborate within a dedicated team providing both technical and general support to our customers.
Serve as the primary contact for new and existing clients, addressing their inquiries by phone, email, chat, and other channels; comprehensive onboarding will prepare you for this role.
Deliver timely information and solutions while maintaining composure under pressure.
Escalate complex issues to specialized internal teams for resolution.
Accurately document all customer interactions and resolutions, contributing to the ongoing enhancement of SIDES' support processes.

Candidate Profile

Prior experience supporting and advising B2B customers is desirable, ideally within a SaaS environment, though motivation and willingness to learn are highly valued.
Background in customer service, technical support, or account management is advantageous.
Solution-focused mindset with the ability to remain calm during dynamic situations.
Strong customer orientation, empathy for client challenges, and enthusiasm for problem-solving.
Fluency in both German and English, spoken and written; additional European languages are a plus.

Perks and Benefits

Be part of a market-leading company with over ten years in the gastronomy and delivery sector, contributing to its exciting future.
Enjoy ownership and creative freedom with support from a committed team.
Access to modern hardware, ergonomic workstations, and a professional office setup to support your best work.
Opportunities for continuous professional and personal growth supported by regular feedback.
A positive, open, and trustworthy work environment featuring a friendly team at our centrally located Berlin-Südkreuz office.
Regular office and team events, free snacks and drinks, a company library, dog-friendly workspace, and onboarding lunches to foster connection.
Monthly €50 benefit budget to spend on options such as JobRad, Germany public transit ticket, company pension scheme, wellness programs, discounted fitness memberships, confidential mental health support, and access to exclusive partner discounts.
Hybrid working model combining home office and office presence depending on role and team.
Flexible scheduling tailored to your lifestyle, with December 24th and 31st off without using vacation days.
Exciting company events including summer and Christmas celebrations.

About SIDES

SIDES is revolutionizing the gastronomy delivery industry through innovative cloud-based software solutions. Our modular platform includes POS systems, webshops, apps, call centers, merchandise management, and fleet management, all designed to empower our clients with scalability and flexibility.

Join us and be part of a vibrant team shaping the future of the delivery service market by leveraging technology and innovation for tangible impact.

Customer Support Associate - Remote