- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 12小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
About TSIA
TSIA is the premier global research and advisory organization serving technology and services companies. Their members include VP- and C-level executives from firms such as Dell, IBM, Oracle, ServiceNow, and Cisco. These leaders are managing AI-driven changes across domains like customer success, professional services, support, and field operations.
Role Overview
We are seeking a Member Success Manager to strategically oversee a portfolio of member relationships, focusing on delivering impactful business outcomes for technology service leaders. This role emphasizes deep advisory interactions beyond traditional account management, facilitating trusted multi-contact partnerships and leveraging AI tools extensively to enhance efficiency and insights.
Key Responsibilities
- Manage between 25 to 40 member accounts through all stages from onboarding to renewal and growth.
- Develop multiple trusted relationships within each member organization to maximize retention and expansion opportunities.
- Act as a conduit between members and TSIA’s research, benchmarks, and experts, translating insights into actionable strategies.
- Integrate AI-driven tools into daily workflows to prepare for meetings, generate account intelligence, and create scalable processes.
- Lead executive business reviews that align research findings with member priorities.
Requirements
- Proven experience managing a large portfolio (30+ accounts) with a successful record of retention and growth.
- Confidence and credibility engaging with VP- and C-level executives as an equal partner.
- Strong empathy and active listening skills to convert member input into meaningful outcomes.
- An anticipatory, strategic mindset focused on proactively addressing member challenges.
- Hands-on, consistent usage of AI tools to enhance daily operations.
- Excellent communication skills to clearly articulate complex ideas to executives.
- Strong organizational and prioritization abilities to handle a high-volume, personalized client list.
- Preferred background in technology services, customer success, or sales domains.
Why Work with TSIA
Join a team at the crossroads of research and commercial impact, collaborating with leading technology companies. This role thrives in the evolving landscape shaped by AI innovation, offering a stimulating environment for those energized by change.