Customer Success Lead

About the Role

We are looking for a Strategic Account Manager specialized in Enterprise Solutions to oversee and expand a portfolio of key enterprise clients across the APAC region. This individual contributor position demands establishing strong executive-level relationships, promoting customer success, uncovering commercial opportunities, and ensuring client satisfaction over the long term. You will collaborate closely with senior leaders and various internal departments to serve as a trusted advisor while driving business expansion through strategic account management.

Key Responsibilities

• Oversee a defined group of strategic enterprise accounts within the APAC market.
• Develop and sustain trusted partnerships with senior business executives and stakeholders.
• Organize and lead Quarterly and Executive Business Review meetings.
• Promote adoption, engagement, and retention to maximize customer success.
• Create and implement account strategies aligned with clients' business goals.
• Lead contract renewals and identify additional growth via expansion, cross-selling, and upselling.
• Work collaboratively with Product, Engineering, Operations, Finance, and other teams to ensure successful client outcomes.
• Offer strategic insights to increase customer value and deepen long-term relationships.
• Contribute to refining customer success processes and best practices continually.

Qualifications & Requirements

• 6 to 8 years of relevant experience in Enterprise Customer Success, Key Account or Strategic Account Management, or within Enterprise SaaS environments.
• Proven capability managing large-scale enterprise clients and executive-level stakeholders.
• Strong commercial skills including handling renewals, subscription growth, and account expansion strategies.
• Exceptional stakeholder management, communication, and presentation abilities.
• Familiarity with CRM tools such as Salesforce, HubSpot, or comparable platforms.
• Experience servicing enterprise clients throughout the APAC region is a significant advantage.
• Background or exposure to SaaS, Marketing Technology (MarTech), Customer Engagement, CRM, Loyalty programs, or Digital Platforms is beneficial.