Customer Success Executive

Position Overview

This opportunity is provided through a partner company seeking a Customer Success Executive located in the United States. This role emphasizes managing key customer relationships and enhancing long-term value for a portfolio of significant organizations.

Key Responsibilities

• Develop and implement strategic account plans aligning customer goals with solutions to boost retention, expansion, and overall value.
• Manage a portfolio of strategic enterprise customers, fostering strong relationships with senior leaders and key stakeholders.
• Identify customer objectives, success indicators, and value drivers to devise measurable impact strategies.
• Lead complex renewal and expansion negotiations, including pricing, contract terms, procurement, and partnerships.
• Analyze customer usage, network performance, and business results to generate actionable insights and executive recommendations.
• Conduct business reviews linking performance outcomes to future growth initiatives.
• Collaborate across Product, Operations, Marketing, and Support teams to resolve challenges and improve adoption.
• Create adoption strategies and enablement programs to maximize customer engagement and value.
• Maintain precise records of renewal forecasts, expansion opportunities, risk assessments, and account data within CRM platforms.
• Collect customer feedback, market trends, and competitive information to guide product and business improvements.
• Serve as a customer advocate internally, coordinating resources to enhance customer outcomes.
• Contribute to best practices, playbooks, and process enhancements to support organizational scaling.

Qualifications

• 5 to 7 years managing enterprise-level customer relationships, strategic accounts, or complex partnerships.
• Minimum 5 years in customer success, account management, or similar client-facing roles.
• Proven skill in developing strategic success plans, defining measurable outcomes, and presenting business impacts to executives.
• Experience handling complex programs and linking activities to quantifiable results.
• Strong internal advocacy for customers and aptitude for cross-functional coordination.
• Excellent communication, relationship-building, and presentation abilities for senior-level engagement.
• Analytical expertise to interpret customer data, identify patterns, and recommend actions.
• Preferred experience in healthcare, government, social services, or mission-driven sectors.
• Capability to independently juggle priorities in a remote, fast-paced setting.
• Strategic thinker with strong problem-solving skills focused on measurable success.
• Familiarity with CRM and customer success platforms is advantageous.
• Residency in Nebraska required with availability for occasional travel.

Benefits

• Competitive base salary between $110,000 and $120,000 plus additional variable pay opportunities.
• Fully remote role with company-provided equipment and home office support.
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
• Access to mental health resources, employee assistance, and wellness programs.
• Flexible paid time off including volunteer, mental health, and company holidays.
• Paid parental leave including adoption support.
• Diverse employee resource groups and community connection initiatives.
• Health savings accounts, flexible spending accounts, and commuter benefits.
• 401(k) plan with employer match and immediate vesting.
• Life, disability, accident, and pet insurance options available.
• Chance to contribute toward impactful work improving access and collaboration across communities.

Additional Information

This recruitment is facilitated through an AI-driven matching platform focusing on objective candidate evaluation. The partner company manages all subsequent hiring processes directly. Personal data is handled in compliance with privacy laws, including GDPR. AI tools assist in initial application review but final hiring decisions are made by humans.