Customer Service Voice Associate

About the Company

Genpact is a global advanced technology services and solutions organization that helps enterprises create long-term value through business expertise, operational excellence, digital tools, AI, and data-led transformation. The company supports leading businesses worldwide with solutions that improve operations, accelerate growth, and solve complex challenges. Its teams are driven by curiosity, courage, and innovation, and the organization emphasizes integrity, inclusion, customer focus, and continuous learning.

Role Overview

Genpact is hiring for an English voice customer service position based in Gurgaon. This is an on-site role with flexible shift requirements. The opportunity is open to graduates from any discipline except law or diploma holders, with 0 to 5 years of relevant voice-process experience. Freshers are eligible only if they are from the 2021 to 2026 passout batches.

Responsibilities

• Handle customer questions and address concerns in a professional manner.
• Support data gathering activities that help recover accounts for end users.
• Build a strong understanding of client processes, policies, and service standards.
• Recreate customer issues accurately and route product defects to the appropriate teams.
• Deliver consistently high-quality customer support across interactions.
• Use logical thinking and analysis to assess situations and resolve issues.
• Work effectively both independently and as part of a broader team environment.

Requirements

• Any graduate is eligible, except candidates with law or diploma backgrounds.
• Relevant voice-process experience of 0 to 5 years is preferred.
• Freshers can apply only if they belong to the 2021 to 2026 passout batches.
• Strong command of English is mandatory.
• Ability to communicate with a neutral English accent and strong written English skills.
• Good probing, comprehension, and analytical abilities.
• Customer-first mindset with a flexible approach to work schedules.
• Willingness to work in rotational or weekend shifts if needed.
• Must be open to working from the office in Gurgaon.

Additional Information

The role requires flexibility for any shift, including weekends, and is strictly based at the Gurgaon office. Genpact positions itself as an organization working at the forefront of AI, automation, and digital innovation, with a strong focus on career growth, mentorship, and learning. The company is an equal opportunity employer and does not charge any fees for the hiring process. Applicants should be cautious of recruitment scams involving starter kits, application fees, equipment purchases, or paid training.

Why Join

• Work on AI, automation, and digital transformation initiatives.
• Contribute to projects that solve meaningful business challenges for global enterprises.
• Gain practical experience along with mentorship and continuous learning opportunities.
• Be part of a large, diverse team of problem-solvers and innovators.
• Enjoy a culture built on courage, curiosity, incisiveness, integrity, and inclusion.