Customer Service Representative

Overview

As a valued member of the Support Services Centre team, reporting directly to the Customer Service Team Lead, you will handle a wide range of customer service requests at the Alice Springs site. These vary from resource reservations to managing work orders related to maintenance and general site inquiries. Collaboration with the SSC Planning and Scheduling team will be essential to create and close SAP work order notifications and monitor system dashboards.

Key Duties

• Oversee site office operations including managing room bookings, phone payments, Wi-Fi access, online accounts, and locker assignments.
• Administer and close out work orders efficiently, including scanning documentation.
• Coordinate site office and accommodation room bookings and allocations.
• Handle customer requests through Manage Engine such as work orders and conference room reservations.
• Respond promptly to customer inquiries via walk-ins, phone, and email communications.
• Create and manage SAP work orders supporting the operations and maintenance (O&M) and other departments.
• Prepare and deliver general operational reports as needed.
• Maintain and update SSC department portal content and uploads.
• Adhere strictly to site environmental health and safety guidelines and policies.
• Carry out any other reasonable tasks assigned by management.

Qualifications and Experience

• Minimum 2 to 3 years’ experience in a similar customer service or administrative role.
• Proficient experience using SAP, ideally at an administrator level.
• Strong computer skills and knowledge of various software applications.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Effective communication and interpersonal abilities.
• Skilled in administrative tasks and record management.

Desired: Diploma or Degree in Business Administration or related field, experience developing policies and procedures, and capability to generate innovative solutions.

Requirements and Compliance

• Possession of a valid Driver’s License is mandatory.
• Must be at least 18 years old and fluent in reading, writing, and speaking English.
• Employees must secure and maintain appropriate security clearances such as Top-Secret Positive Vetting (TSPV), Secret Clearance (Australian), or TS/SCI with Polygraph (US).
• All personnel must comply with environmental, health, and safety (EHS) policies, including the right and responsibility to stop unsafe work.
• Commitment to Amentum’s Quality Program ensuring services meet customer expectations by following Quality System documents and customer contract requirements.

Work Environment and Physical Demands

This is primarily a sedentary desk role with occasional lifting of items up to 5 kilograms.

Additional Information

Applicants will undergo pre-employment screening including referee and criminal history checks, medical assessments, and drug testing. Candidates must be Australian or US citizens eligible for necessary security and medical clearances. For further queries, direct them to the recruitment team.