Customer Service Representative

Role Overview

As a Customer Service Representative at Orient Transport Rent a Car located in Dubai, you will be the primary point of contact for customers, assisting them with bookings, answering inquiries, and handling all service-related questions to ensure a seamless rental experience.

Key Responsibilities

• Provide assistance to customers regarding their car rental bookings, inquiries, and services.
• Handle communication through multiple channels including phone calls, emails, and walk-in customers.
• Collaborate closely with internal departments to guarantee efficient and effective service delivery.
• Accurately document and maintain records of all customer bookings and related information.

Qualifications and Requirements

• Prior experience in customer service within the automotive or hospitality sectors is preferred.
• Strong communication and problem-solving capabilities are essential.
• Comfortable using MS Office applications; familiarity with booking management systems is advantageous.
• Multilingual abilities in Arabic, English, Urdu, or Hindi are desirable to better serve diverse clientele.