Customer Service Representative

About the Role

We are seeking motivated Customer Service Representatives to join our team in Wellington, representing Rockgas by assisting New Zealand customers with their inquiries. This position involves managing new account setups, processing orders, handling payments, responding to emergencies, and managing service disconnections. You will be supported with extensive training, leadership guidance, and access to detailed knowledge resources, all within a collaborative team setting. Customer interactions will occur over phone and email channels.

Working Hours

• Monday to Friday: 7:00 am to 7:00 pm
• Saturday: 8:00 am to 5:00 pm

This role operates on a rotating roster schedule and is set to begin on the 28th of September, 2026.

Candidate Skills and Experience

• Strong customer service aptitude focused on creating meaningful connections
• Detail-oriented with a commitment to quality
• Excellent active listening and empathy skills
• Collaborative team player aiming to exceed expectations
• Clear and effective communication with both customers and stakeholders
• Reliable with punctuality
• Experience meeting key performance indicators (KPIs)
• Intermediate computer proficiency and capability to work with multiple software screens; minimum typing speed of 30 words per minute
• Previous financial experience is advantageous

Benefits and Development Opportunities

• Long-term career growth via the Datacom Academy Career Pathways Program
• Supportive work environment that values employee contributions
• Competitive rewards including recognition programs and corporate retail discounts
• Paid parental leave and health insurance coverage

About Datacom

Datacom is a leading Information Technology service provider in New Zealand and Australia, combining a dynamic, agile atmosphere with a strong community feel. We prioritize our people through social activities, comfortable workspaces, and professional development opportunities. Our culture encourages individuals to bring their authentic selves to work while focusing on innovation that supports major enterprise organizations in overcoming challenges.

Datacom is committed to inclusivity, fostering a welcoming and supportive atmosphere that ensures all employees feel valued and engaged.

Additional Information

If you are passionate about meaningful work with opportunities for training, development, and career progression, we encourage you to apply.