- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2周前
- 工作模式
- 在家办公
- 学历
- 任何毕业生
- 合格
- Professionals or candidates currently studying Administration, Business Process Management, or related areas, with prior customer support experience and the willingness to work remotely in a customer-focused, proactive role. The company also welcomes candidates with disabilities.
- 恢复
- 需要申请
职位描述
About the role
This opportunity is for someone who enjoys helping customers, takes initiative, and wants to make a meaningful impact. The position is focused on delivering fast, empathetic, and effective support while helping improve the customer journey.
Key responsibilities
- Handle the first contact with customers and ensure the experience is quick, considerate, and efficient.
- Work proactively to identify, manage, and prevent issues through different communication channels, including email, phone, and WhatsApp.
- Clarify operational, financial, and functional questions related to the platform.
- Log requests in a structured way in the system and route them appropriately to internal teams when needed.
- Contribute ideas and insights to improve internal processes and the overall customer experience.
Requirements
- Completed or ongoing higher education in Administration, Business Process Management, or related fields.
- Previous experience in customer service or Level 1 support, especially via WhatsApp, email, and/or chat.
- Knowledge of ticket creation, classification, prioritization, and handling.
- Experience using CRM tools and customer support platforms.
- Ability to navigate, read, and analyze operational and financial dashboards, such as transactions, reconciliations, and payment statuses.
- Understanding of SLAs and customer service metrics.
- Clear written communication with strong spelling and grammar.
- Basic knowledge of information security and data protection regulations.
- Familiarity with building, consulting, and updating knowledge bases such as FAQs, help articles, and macros.
- Customer-first mindset and a strong drive for simple, innovative solutions.
Preferred experience
- Experience with payment platforms and ERP systems, such as Pagar.me.
- Background in fintech or technology companies.
- Basic understanding of APIs, including concepts, log reading, and request status checks.
Benefits and additional information
- 100% remote work.
- Employment under CLT rules, with a 40-hour workweek.
- Home office support allowance.
- Flexible meal and food allowance provided on a card.
- Health insurance through SulAmérica at no cost to the employee.
- Dental plan through SulAmérica at no cost to the employee.
- TotalPass gym membership access.
- Learning and development support, including PDI, training, feedback, and discounts on college and language courses.
- Referral bonus for bringing in talent.
- Birthday day off and additional time-off benefits tied to tenure.
- The company states that all roles are open to people with disabilities.
- All candidate data collected during the hiring process is handled in line with LGPD requirements.