Customer Relations Manager

About Little Shots by Hema

Little Shots by Hema is a specialized photography studio situated in Coimbatore, focusing on children and families. The studio aims to capture important milestones and daily moments through personalized photo sessions that prioritize comfort, safety, and a welcoming atmosphere for children and their caregivers. Services are tailored to client needs with a careful eye on creative styling and delivering high-quality images. The team works collaboratively to ensure a seamless experience from booking appointments to delivering the finished photographs.

Role Overview

The position of Customer Relations Manager is a full-time on-site role based in Coimbatore, tasked with managing the entire customer journey at Little Shots by Hema. Responsibilities include responding to client inquiries, managing bookings and scheduling photo sessions, and clearly communicating service options, package details, and pricing.

The manager warmly welcomes clients to the studio, ensures a hospitable environment, sets clear expectations for sessions, and swiftly addresses any client concerns with professionalism. Maintaining accurate client records, conducting follow-ups after sessions, coordinating customer feedback and reviews, and fostering repeat business through relationship nurturing and referral initiatives are integral to this role. Collaboration with the photography and operations teams is essential to maintain consistent communication and deliver attentive, personalized client service.

Key Qualifications

• Excellent customer service and client engagement abilities, with clear and empathetic communication skills across face-to-face, telephone, and digital platforms.
• Experience in handling bookings, scheduling, and basic administrative duties, preferably within a studio, hospitality, or customer service environment.
• Proficient with standard office software and customer management systems; comfortable using messaging applications and social media for client interactions.
• Capable of multitasking, prioritizing efficiently, and maintaining meticulous attention to detail in a dynamic, customer-facing setting.
• Professional and positive demeanor dedicated to fostering a child-friendly and family-oriented atmosphere.
• Fluency in English and locally spoken Coimbatore languages is highly advantageous.
• Previous experience in customer relations, front desk operations, or sales support is preferred; background in photography or creative services is a bonus.