Customer Relations Coordinator

About the Company

Smart Global Domestic Workers Services Center L.L.C is a dedicated provider specializing in domestic workforce solutions across the United Arab Emirates. The organization prioritizes delivering high-quality domestic labor recruitment and management, combining operational efficiency with a strong dedication to superior service. They cater to both households and employers by offering dependable, compliant, and well-organized domestic staffing services. Employees enjoy a professional workplace culture that emphasizes integrity, prioritizes customer satisfaction, and fosters ongoing improvements.

Role Overview

The position of Customer Relations Coordinator (منسق علاقات العملاء) is a full-time onsite role based in Dubai. This role requires managing daily client communications, addressing inquiries, and ensuring a seamless customer journey during the recruitment and placement of domestic workers. Key responsibilities include following up with clients, scheduling appointments, monitoring service delivery, and promptly resolving any feedback or concerns. The coordinator will also maintain detailed client records, collaborate with internal departments to troubleshoot issues, and participate in initiatives aimed at boosting customer satisfaction and loyalty. Success in this role depends on proactive communication, meticulous attention to detail, and a commitment to providing a positive and professional customer experience.

Required Qualifications

• Proven excellence in customer service with the ability to manage inquiries and resolve issues professionally.
• A strong dedication to enhancing customer satisfaction and fostering long-term client relationships.
• Effective verbal and written communication skills in English; proficiency in Arabic is considered beneficial.
• Experience in client-facing roles, ideally within recruitment, staffing, or service-driven industries.
• Capability to work on-site in Dubai, juggling multiple duties while ensuring accurate client recordkeeping.
• Strong problem-solving skills, the ability to remain composed under pressure, and a customer-centric approach.
• Basic knowledge of computer applications and familiarity with CRM or other customer management software.
• A relevant diploma or bachelor’s degree in business, communications, or an allied discipline is preferred.