- 经验
- 1-3岁
- 薪水
- —
- 职位空缺
- 1
- 发布
- 页:1
- 工作模式
- 在办公室
- 学历
- Bachelor's degree in Human Computer Interaction, Service Design, Information Systems, or related field
- 恢复
- 需要申请
你的工作地点
职位描述
About Us
Al Etihad Payments serves as the designated retail payments entity in the UAE, delivering cutting-edge infrastructure, standards, and solutions to support the UAE's economy. As a subsidiary of the Central Bank of the UAE and backed by the government, our team collaborates closely with licensed financial institutions and payment service providers to encourage innovation and provide seamless financial services nationwide. Our mission aligns with the government's initiatives towards a cashless society, national digitization, and the Central Bank's goal of becoming a top ten global central bank.
Our Culture
We take pride in our collaborative and diverse environment, fostering a passionate team spirit. Our team members support each other, contribute meaningfully to organizational goals, and build strong connections across the payments ecosystem.
Role Overview
The Customer Experience Specialist will support Open Finance customer experience governance by thoroughly reviewing customer journeys submitted by licensed financial institutions and third-party providers, ensuring they meet customer experience standards and offer consistent, user-friendly interactions throughout the ecosystem.
Key Responsibilities
- Conduct detailed reviews of customer journeys, interfaces, and flow submissions.
- Assess compliance with defined customer experience standards and usability requirements.
- Evaluate consent, authentication, data sharing, payments, banking, and insurance-related processes.
- Clearly document findings across various institutions to maintain consistency.
- Assist with certification tracking and resolution of related issues.
Required Qualifications and Skills
- Bachelor's degree in Human Computer Interaction, Service Design, Information Systems, or related disciplines.
- Between 1 to 3 years of experience in digital or mobile banking, onboarding journeys, cards/payment services, or customer service transformation.
- Strong attention to detail and affinity for structured analytical reviews.
- Excellent written communication and logical reasoning capabilities.
- Empathy for customers and ability to deeply understand standards.
Employee Benefits
- Modern workplace environment offering flexibility.
- Collaborative and motivated team committed to UAE national objectives.
- Competitive salary package with annual bonus; includes benefits such as child educational allowance and annual flight tickets for eligible employees.
- Comprehensive health insurance coverage.