Customer Experience Specialist

About the Role

Join a well-established company in Dubai and take a pivotal role in ensuring a seamless relocation experience for clients. This position serves as the primary liaison supporting customers throughout their relocation journey, working collaboratively with internal departments to facilitate a smooth transition from inquiry to moving day.

Key Responsibilities

• Oversee customer relocations from booking through to successful completion as the main point of contact.
• Coordinate efforts with surveyors, operations teams, third-party service providers, and destination agents.
• Keep customers informed on progress and promptly address their inquiries.
• Manage and resolve any issues or delays during the relocation process, escalating matters when necessary.
• Conduct follow-ups with clients after their move to collect feedback and suggest improvements for future services.

Required Qualifications and Skills

• Previous work experience in customer service, move coordination, or customer experience roles specifically within the Moving and Relocation sector.
• Solid understanding of household goods relocation procedures.
• Strong organizational capabilities to handle multiple active customer cases simultaneously.
• Excellent communication skills, both written and verbal.