- 经验
- 1-2岁
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
About the Role
A partner company is seeking a Customer Experience Associate based in the United Kingdom to support their customer relationships in a remote, globally connected setting. This position involves acting as a key liaison for customers, aiding them across subscription services, memberships, and event participation.
Key Responsibilities
- Respond promptly and effectively to customer inquiries via email and other communication channels regarding subscriptions, billing, memberships, and events.
- Troubleshoot technical issues including account access and login problems, guiding customers toward viable solutions.
- Assist with billing processes such as invoicing, renewals, payment follow-ups, and maintaining accurate records.
- Conduct proactive outreach to obtain customer feedback and enhance their experience.
- Collaborate with internal teams to communicate customer insights, support retention efforts, and maintain a consistent customer journey.
- Document interactions and assist in refining customer support processes, resources, and workflows.
Candidate Requirements
- 1 to 2 years of experience in roles like customer support, customer success, or account management.
- Strong written and verbal communication skills, coupled with empathy and a solution-oriented mindset.
- Confidence in interacting via email and phone to address customer questions and resolve concerns.
- Excellent attention to detail, organization, and ability to manage multiple tasks efficiently.
- Ability to work independently in a remote setting while collaborating effectively with distributed teams.
- Familiarity with CRM systems such as HubSpot is advantageous.
- Near-native English proficiency in both written and spoken communication is essential.
- An interest in media, technology, travel, or subscription-based industries is beneficial.
Benefits
- Professional growth opportunities within an innovative, international organization.
- Exposure to the convergence of digital media, subscriptions, customer experience, and events.
- Remote work flexibility with collaboration across global teams.
- Supportive work culture emphasizing learning, teamwork, and continual enhancement.
- Competitive salary and benefits package.
- Development of valuable skills in customer experience, communication, and operations.
Additional Information
This role is managed via an AI-powered matching process to identify suitable candidates. Final hiring decisions and interviews are conducted by the partner company. Submitting an application indicates agreement to the processing of personal data under relevant privacy laws including GDPR. AI tools may assist in evaluating applications, but human judgment guides final selections.