Customer Delivery Driver - Swansea Cadle Extra

Position Overview

Serve as the face of Tesco by delivering exceptional customer service directly to customers' homes in Swansea. This role goes beyond driving, emphasizing friendly assistance and maintaining high service standards. The job is physically demanding, varied, and largely independent while supported by a management team.

Work Schedule

• Sunday: 18:00 to 23:00
• Monday: 19:00 to 23:00
• Wednesday: 18:00 to 23:00
• Friday: 18:00 to 23:00
• Saturday: 18:00 to 23:00

Key Duties

• Maintain cleanliness and organization of the delivery van, trays, and workspace to ensure customer orders arrive in perfect condition.
• Load the van safely and conduct all necessary checks for roadworthiness and reliability.
• Communicate clearly and kindly with customers regarding order modifications, substitutions, or perishable items, offering refunds as needed to maintain satisfaction.
• Handle all products carefully, treating each order with utmost care to uphold quality and trust.
• Deliver orders within the specified time window, providing warm and attentive service to ensure customers feel valued.

Candidate Requirements

• Possess a valid UK/EU/EEA driving license held for at least 12 months, with no more than three penalty points.
• Build positive relationships with colleagues to foster a collaborative environment that supports outstanding customer service.
• Be personable and welcoming toward customers and team members.
• Adapt quickly to changing customer needs and remain flexible when facing dynamic situations on the road and in-store.

Benefits

• Minimum guaranteed 16 hours per week with options starting from 12 hours.
• Starting pay of £14.18 per hour, increasing to £15.45 within M25 stores; some locations may provide additional bonuses.
• 20 days holiday plus a personal day, increasing to 22 days after one year, in addition to Bank Holidays.
• Flexible working available from the outset.
• 10% discount through Colleague Clubcard, rising to 15% during pay-day weekends, plus an additional card to share with family members.
• Access to free wellbeing support services for mind, body, and life management.
• Life insurance covering fivefold your pay and an award-winning pension plan with up to 7.5% matching contributions.
• Diverse benefits including discounts, share schemes, and cycle-to-work programs.
• Provided uniform and comprehensive policies supporting employees through key life events.

Company Vision and Inclusivity

Tesco aims to be the preferred shopping choice by responsibly supporting customers, communities, and the environment every day. The company embraces diversity, equity, and inclusion, encouraging applicants from all backgrounds to be themselves. Flexible working arrangements are readily discussed to accommodate individual life circumstances.

Tesco holds the Disability Confident Leader accreditation and is dedicated to an accessible recruitment process. Support for accessibility is available upon request.