Customer Care Representative

About Fácil Consulta

Fácil Consulta is an innovative startup transforming the way patients schedule medical appointments. Our platform provides an easy, fast, and affordable way to book consultations, including benefit plans that can save up to 50% on medical exams, consultations, and dental treatments. We connect patients with qualified health professionals, aiming to enhance the healthcare experience without bureaucracy.

Daily Responsibilities

• Assist patients by addressing questions about appointments, specialties, and platform usage.
• Support partners with inquiries related to rescheduling and other platform issues.
• Deliver empathetic, prompt, and solution-focused customer service.
• Engage in clear and persuasive communication to promote appointment bookings.
• Document and monitor all customer interactions diligently.
• Work efficiently and in an organized manner within operational routines.

Required Qualifications

• Completed or ongoing higher education degree.
• Operational mindset with strong organizational skills and proactivity.
• Effective written and verbal communication abilities.
• Quick learner able to adapt to new processes and tools.
• Enjoys routine work, execution, and task monitoring.
• Problem-solving attitude combined with empathy.

Benefits

• Health benefits are provided.
• Accelerated career growth driven by performance rather than tenure.
• A dynamic environment that recognizes committed individuals.
• Direct communication with leadership, ensuring ideas reach decision-makers without intermediaries.