- 经验
- 任何
- 薪水
- INR 350,000 – INR 400,000 / year
- 职位空缺
- 1
- 发布
- 4小时前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Candidates holding any graduate degree, B.Sc in Computer Science and Technology, or B.Tech/B.E. in any discipline are eligible to apply.
- 恢复
- 需要申请
你的工作地点
职位描述
About Navneet TOPTECH
Navneet TOPTECH, a prominent EdTech firm under Navneet Education Limited established in 2008, delivers comprehensive digital learning solutions tailored for schools across India. With partnerships exceeding 4000 schools, it specializes in AI-driven platforms and teacher training programs aligned with CBSE and state boards. Its product suite includes:
- TopSchool LMS: An AI-powered system for digitizing lesson planning, assessments, and school management following NEP 2020 standards.
- TopClass Digital Classroom: Interactive smart classroom solutions integrating multimedia and curriculum-based resources.
- TopScorer Platform: Digital assessment and exam preparation tools enhancing student learning outcomes.
- Teacher Training Programs: CBSE CPD-compliant modules improving digital pedagogy and engagement.
- AI Education Tools: Personalized learning and assessment technologies.
- TopCoder: Coding education platform teaching Python, Scratch, HTML, and STEAM subjects for students.
Key Responsibilities
- Surpass assigned targets for installing both software and hardware products in client schools.
- Conduct on-site visits to schools aligned with purchase orders and scheduled installations.
- Ensure all product installations are fully operational before handover.
- Address and resolve both technical and non-technical customer inquiries related to software features, hardware, login issues, and usage.
- Deliver exceptional customer service aimed at fostering customer retention, facilitating contract renewals, and supporting timely payments.
- Collect customer feedback diligently and keep detailed communication logs.
- Maintain accurate and up-to-date records of installation details, service visits, training schedules, payments, and queries in the customer information system.
- Log all daily activities and customer interactions comprehensively and submit monthly progress reports, escalating unresolved concerns promptly.
Candidate Requirements
- Excellent communication skills in both English and Hindi.
- Willingness and ability to travel frequently and extensively for field visits.
- Strong interpersonal and presentation capabilities for effective stakeholder engagement.
- Fundamental technical understanding pertinent to software and hardware.
- Possess patience, empathy, and a customer-centric approach.
Preferred Qualifications
- Prior experience in customer service or field support capacities.
- Familiarity with the processes involved in hardware and software installations.
- Comfortable professionally interacting with school administrators and staff.