Customer Assistant

About the Role

Join one of our John Lewis stores as a Customer Assistant, where you'll play a key role in delivering outstanding service that sets us apart from competitors. Your efforts will ensure customers experience first-class in-store service while maintaining excellent store standards through well-organized displays, product availability, and cleanliness. Developing a thorough understanding of your customers will allow you to provide tailored service that fosters lifelong loyalty to our brand.

Key Responsibilities

• Provide engaging and inspiring customer service throughout the entire shopping journey.
• Apply product knowledge and sales training to boost sales and contribute to the Partnership's profitability.
• Focus on the customer by actively listening and addressing their needs and queries promptly.
• Work flexibly across various areas in the store including till operation, stock replenishment, price labeling, and general upkeep.
• Spot opportunities for improvement and help implement effective solutions.
• Assist in safeguarding profits through precise stock counting.

Essential Skills and Experience

• Basic proficiency with IT tools.
• Excellent communication abilities.

Additional Desired Experience

• Previous experience in a customer-facing role is advantageous but not mandatory; comprehensive training will be provided.
• Familiarity with merchandising and creating product displays.

About the Partnership

We are the UK’s largest employee-owned company and proud home to the John Lewis and Waitrose brands. Our Partners share a common purpose of creating a happier world. We thrive by constantly innovating and delivering excellent value, quality, and service to our customers.

As Partners, we embrace ownership and collective success, contributing ideas and supporting one another through challenges. We cultivate an inclusive environment where diversity is celebrated, and everyone is encouraged to grow personally and professionally.

Additional Information

Some roles require pre-employment checks such as DBS and financial probity vetting, which will be communicated during recruitment. Prompt completion of these is encouraged to avoid recruitment delays.

Vacancies may close early if a high volume of applications is received; early application is advised. Reasonable adjustments are available for applicants with disabilities who need additional time to complete their applications.

We promote a healthy work-life balance and support flexible working arrangements when feasible. Discuss options like flexible hours, compressed schedules, job sharing, or reduced hours with the hiring manager during interview.