Collection Specialist

Role Overview

Master Works is hiring a Collection Specialist to oversee receivables follow-up, improve the recovery of unpaid invoices, and help keep overdue balances under control. The position focuses on maintaining constructive relationships with corporate customers while working closely with internal teams to resolve issues and protect cash flow.

Key Responsibilities

• Track customer accounts and flag overdue payments that need attention.
• Reach out to customers through phone, email, and other channels to pursue unpaid invoices.
• Discuss payment plans and work through payment concerns while preserving client relationships.
• Review billing mismatches and invoice disputes with support from Sales, Operations, and Finance.
• Keep precise documentation of collection efforts, customer interactions, and promised payment dates.
• Compile aging summaries and share regular progress reports on receivables and delinquent balances.
• Escalate accounts that are high-risk or significantly past due when required.
• Match customer payments to the correct accounts and reconcile balances accurately.
• Assist with month-end closing tasks connected to accounts receivable.
• Follow company procedures and agreed contractual payment terms.

Requirements

• A bachelor’s degree in Accounting, Finance, Business Administration, or another related discipline.
• At least 2 years of experience in collections, accounts receivable, or credit control, ideally in a B2B setting.
• Good knowledge of receivables processes and standard collection methods.
• Prior exposure to managing corporate clients and commercial accounts.
• Comfort using Microsoft Excel and ERP platforms such as SAP, Oracle, Microsoft Dynamics, or comparable systems.
• Strong verbal and written communication skills, along with negotiation ability.
• Sound analytical thinking and a practical approach to problem-solving.
• Ability to juggle several accounts and organize work based on urgency.
• Preferred: experience in a service-oriented business.
• Preferred: familiarity with credit management and customer account reconciliation.
• Preferred: understanding of aging analysis and cash flow reporting.

Additional Information

Job location: HQ, Riyadh, Riyadh, Saudi Arabia.