Client Relationship Officer

Overview

We are seeking a driven and persuasive Client Relationship Officer to engage with potential customers by promoting our products and services via telemarketing. This role involves generating qualified leads and assisting the sales team to meet business objectives. The ideal candidate should demonstrate excellent communication skills, focus on customer satisfaction, and establish rapport over the phone.

Primary Duties

• Make outbound calls to both prospective and existing clients.
• Clearly present and explain the company’s offerings.
• Identify and qualify sales leads.
• Arrange appointments or product demonstrations for sales personnel.
• Follow up on customer queries, quotations, and previous communications.
• Keep detailed records of customer interactions and update CRM or databases accurately.
• Meet daily, weekly, and monthly calling and lead generation targets.
• Respond professionally to customer inquiries and objections.
• Assess customer needs and suggest appropriate solutions.
• Collaborate with sales and marketing teams to facilitate smooth lead conversions.
• Comply with company policies and adhere to telemarketing best practices.

Candidate Requirements

• Minimum educational qualification: Bachelor's degree or equivalent preferred.
• 1 to 3 years’ experience in telemarketing, telesales, customer service, or related fields.
• Strong candidates with robust communication skills are encouraged to apply, including freshers.
• Excellent verbal communication and interpersonal abilities.
• Skilled in persuasion, negotiation, and attentive listening.
• Capable of handling sales targets and meeting deadlines.
• Basic computer skills and comfortable using CRM software.
• Excellent organizational and time management competencies.
• Positive and goal-driven attitude.

Additional Preferences

• Experience in B2B or B2C telemarketing environments.
• Proficiency with CRM platforms and Microsoft Office applications.
• Fluency in English and regional languages is advantageous.

Performance Metrics

• Number of outbound calls made.
• Number of qualified leads generated.
• Appointments scheduled.
• Conversion rate of leads.
• Customer satisfaction levels.
• Achievement of monthly sales and lead targets.

Employment Details

• Full-time role with flexible working hours as per business demands.
• Position can be office-based or remote depending on company requirements.

Compensation and Benefits

• Competitive monthly salary ranging from 15000 to 35000 INR.
• Performance-driven bonuses or incentives.
• Opportunities for professional training and career progression.
• Paid leave and other applicable organizational benefits.