Client Advisor

Role Overview

As a Client Advisor reporting to the Team Manager, you will be instrumental in boosting sales while ensuring an exceptional shopping experience. Your enthusiasm for our collections and dedication to quality will help forge meaningful client relationships, embodying the elegance and timelessness of the brand. Working alongside your team, you will help maintain the prestigious image of the Maison through every customer interaction.

Key Responsibilities

• Drive business success by meeting and surpassing sales targets, leveraging strong commercial insight and extensive product knowledge.
• Engage proactively with clients to uncover their needs, offering personalized recommendations and complementary items to enrich their brand experience using cross-selling techniques.
• Promote a cooperative spirit within your team by supporting colleagues to reach shared and individual objectives.
• Create a positive and motivating workplace culture where every member feels appreciated and inspired.
• Offer outstanding client service by warmly welcoming, advising, and ensuring a memorable journey for each customer.
• Develop enduring client relationships through personalized communication, building loyalty and encouraging repeat business.
• Ensure operational excellence by adhering strictly to brand compliance, carrying out merchandising, restocking, transfers, after-sales services, and inventory controls effectively.
• Represent the brand as a passionate ambassador, sharing its rich heritage and product stories to deepen client connections.
• Maintain impeccable standards in visual merchandising and personal grooming to uphold the sophisticated brand image.

Qualifications & Skills

• Minimum of one year’s experience in sales within the fashion or luxury sector.
• Strong passion for luxury fashion, with a thorough understanding of products, brand heritage and identity.
• Client-focused approach committed to delivering exceptional customer experiences and cultivating lasting relationships.
• Motivated by challenges with a collaborative spirit to reach goals.
• Exhibit initiative, service orientation, curiosity, open-mindedness, optimism, and empathy essential to thrive in this role.
• Adaptability and flexibility suited for a fast-paced retail environment.
• Uphold high ethical standards and dedication to compliance and corporate social responsibility.
• Proficient in English, additional language skills are beneficial.