Chief Operating Officer

About Benchmark Health

Despite substantial investments in behavioral health innovations, population-level improvements remain minimal due to the lack of meaningful quality metrics in behavioral health. Benchmark Health addresses this gap by developing an AI-native platform that realigns incentives across stakeholders to emphasize meaningful outcomes for patients. This public benefit corporation helps mental health patients access appropriate care through dedicated Advocates who assess needs, match resources, and provide ongoing support. The service integrates with health systems, primary care, and health plans, leveraging AI to enhance care quality while reducing costs.

Company Milestones and Mission

Within just over a year, Benchmark has secured partnerships with major health entities and built an AI-native infrastructure to support its Advocacy care model. This model is founded on treating each patient like family, earning trust even from primary care providers who recommend Benchmark for their own relatives. Founded by Dr. David Mou and Dr. Tom Insel, Benchmark is reimagining behavioral health care delivery.

Role Overview and Responsibilities

The Chief Operating Officer (COO) will act as the operational counterpart to the CEO, overseeing Product, Clinical Operations, Data, Finance, and Human Resources. Key areas include:

• Strategy: Collaborate closely with the CEO, board, and advisors to iteratively develop an AI-native operating system supporting payors in behavioral health.
• Operations: Ensure high-quality care delivery and measurement across channels including PCPs, payors, and health systems, while scaling operational processes across care management and partnerships.
• Product and Technology: Design and implement an efficient, scalable AI-driven clinical model in partnership with technology teams.
• Financial Oversight: Uphold fiscal discipline and aid in fundraising initiatives.
• Team Development: Work with the CEO to attract, cultivate, and retain a top-tier, mission-focused team aligned with clear performance metrics.

Candidate Profile

The ideal candidate brings senior operational leadership experience within early-stage companies, thrives in fast-paced ambiguous environments, and has a data-driven mindset for financial and operational metrics, including successful fundraising experience. They are adept at building organizational structures and scalable systems and possess a strong commitment to transforming behavioral health.

Preferred Qualifications

• Over 10 years in operations with senior roles at early startups, preferably with behavioral health, managed care, or value-based care expertise.
• Demonstrated success in scaling companies from seed to Series A or B stages.
• Experience managing autonomously with accountability for outcomes.
• Healthcare or behavioral health background and familiarity with value-based care models are advantageous.

Additional Information

• Employment Type: Full-time.
• Compensation: Competitive, based on experience.
• Location: Onsite role at Benchmark's Needham, MA office.