Category Manager

About Urban Company

Urban Company is a technology-driven home services platform providing customers with convenient access to services like beauty treatments, haircuts, massages, cleaning, plumbing, carpentry, appliance repairs, and painting, all delivered at home with flexible scheduling. The company emphasizes delivering consistent, high-quality, and reliable experiences by partnering with carefully selected service providers. It supports these partners with technology, training, products, tools, financing, insurance, and branding to empower their success.

Role Overview and Responsibilities

• Ensure recruitment of high-quality service professionals to meet customer demands and maintain excellent service standards.
• Oversee daily category operations, collaborating with category leads to drive growth and improve service quality.
• Use data analytics to identify and resolve critical business challenges through effective solutions.
• Engage directly with customers and partners on the ground to understand challenges, and implement processes for enhancing service quality and onboarding.

Candidate Profile

• Graduates with 1 to 4 years of relevant experience targeting impactful growth in a dynamic consumer-focused environment.
• Ability to excel under fast-paced, results-driven settings, capable of addressing ambiguous problems effectively.
• Strong analytical aptitude combined with a proactive, hands-on approach.
• A driven, determined attitude with excellent execution skills.