Canada Payroll Processor

Role Overview

The Canada Payroll Processor is tasked with executing precise and timely payroll operations for employees based in Canada, adhering strictly to payroll procedures, client specifications, SLAs, and quality standards.

Mandatory Requirements

An EPCN number is essential for interview eligibility. Candidates must register via the designated TCS portal with interest in BPO to receive this number starting with EP2025XXXX via their email.

Job Responsibilities

• Accurately process payroll-related transactions within stipulated deadlines.
• Oversee daily payroll service delivery ensuring all KPIs and SLAs are achieved.
• Liaise with both internal teams and external stakeholders to address payroll inquiries and resolve issues.
• Compile and maintain operational and client-focused reports.
• Ensure that payroll processes comply with established company policies and regulatory guidelines.
• Identify gaps in payroll processes and contribute to ongoing process optimization efforts.
• Assist in audits, financial reconciliations, and payroll verification exercises as needed.
• Maintain exceptional customer satisfaction by providing clear communication and reliable service.

Candidate Requirements

• Proven experience in payroll operations and processing.
• Comprehensive knowledge of Canadian payroll workflows and lifecycle.
• Effective communication abilities and stakeholder management acumen.
• Demonstrated ability to fulfill SLA, KPI, and quality expectations.
• Prior experience with BPO or shared services environments is favorable.
• Familiarity with Oracle Fusion payroll software is mandatory.
• Strong analytical thinking and problem-solving skills.