Call Center Agent (Arabic Speaker)

Role overview

TP is hiring a professional Arabic-speaking Call Center Agent to support customers in Qatar. In this role, you will provide timely assistance across phone, email, and chat channels, resolve queries effectively, and help maintain a high level of customer satisfaction through clear communication and sound problem-solving.

Key responsibilities

• Manage a large number of inbound and outbound customer interactions by phone, email, or chat in a prompt and courteous way.
• Record customer conversations and case details in CRM and call center systems, keeping profiles and resolution status up to date.
• Address complaints, offer suitable solutions within agreed timelines, and complete follow-ups until the issue is closed.
• Work according to call handling procedures, scripts, and compliance standards to ensure consistent service quality.
• Deal calmly and professionally with upset or difficult customers while reducing tension and preserving service standards.
• Take part in quality checks, coaching, and ongoing training on products and systems.
• Use call recording and monitoring tools for quality review and compliance tracking.
• Keep accurate call records, notes, and case disposition details for reporting and future reference.
• Meet expectations for productivity, attendance, and schedule adherence in a busy call center setting.
• Build trust and positive relationships with customers through respectful and helpful engagement.

Required profile

• A bachelor’s degree in Business Administration or an equivalent academic qualification is required.
• At least 3 years of experience working in a call center environment is needed.
• Strong telephone etiquette, active listening, and verbal communication skills are essential.
• Hands-on experience with CRM platforms and call center software is expected.
• A customer-first mindset and the ability to manage varied customer personalities professionally are important.
• The ability to juggle multiple tasks efficiently in a fast-moving environment is necessary.
• Basic computer literacy, including email and standard office software, is required.
• Applicants must be willing to work shifts as needed.
• Arabic fluency is mandatory.

Additional information

The position is based in Qatar and follows a part-time, onsite work arrangement. No salary or stipend details were provided in the source.