Business Relationship Manager

About Kolomoni

Kolomoni is a digital finance platform operated by Kolomoni Microfinance Bank, authorized and regulated by the Central Bank of Nigeria. Offering an excellent banking experience through mobile and web applications, Kolomoni provides a range of financial services such as savings, investment, loans, payments, and agency banking. The platform's mission is to widen access to financial products, especially for those previously excluded from premium savings and investment options, supporting financial independence through innovative, customer-oriented services.

Role Overview

The Business Relationship Manager position is a full-time, remote role focused on cultivating and expanding relationships with both individual and corporate clients by promoting Kolomoni’s diverse financial offerings. The role involves identifying customer requirements, recommending appropriate financial solutions, and ensuring a seamless customer journey. Responsibilities include monitoring accounts, following up on leads, managing client portfolios, coordinating with internal teams to promptly resolve issues, and analyzing customer and market data. The manager will also support marketing initiatives for product uptake and regularly report on performance and relationship status. Representation of the company during virtual meetings and partner interactions to strengthen collaborations is also expected.

Key Responsibilities

• Develop and maintain strong customer relationships emphasizing trust and long-term partnerships.
• Leverage sales and negotiation skills to boost product adoption and expand client portfolios.
• Communicate effectively with a diverse clientele and stakeholders through presentations and interpersonal engagement.
• Analyze customer data and market trends to identify issues and propose suitable solutions.
• Operate independently in a remote environment while collaborating across teams.
• Manage customer accounts, track leads, and coordinate with internal units for issue resolution.
• Participate in virtual engagements such as webinars and partner meetings representing Kolomoni.
• Prepare regular reports on client relationships and business performance.

Candidate Requirements

• Proven experience in relationship and account management with a focus on client service.
• Strong sales, business development, and negotiation capabilities.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with problem-solving skills.
• Understanding of digital banking, fintech products, including savings, investment, loans, and payments.
• Ability to self-manage in a remote work setting while maintaining effective teamwork.
• Experience in banking, microfinance, fintech, or direct customer service roles is advantageous.
• Familiarity with CRM software, digital collaboration tools, and standard productivity applications.