Bus Operations & Dispatch Executive – Customer Support

About the Role

We are seeking a diligent and well-structured Bus Operations & Dispatch Executive responsible for overseeing daily bus departure activities, managing passenger and customer interactions, ensuring bus readiness including cleanliness and amenities, and verifying vehicle documentation compliance.

Key Duties

• Manage all incoming and outgoing customer communications professionally, addressing inquiries related to bus timings, boarding procedures, delays, amenities, and travel information.
• Liaise effectively with drivers, cleaners, office personnel, and customers to resolve trip-related issues and maintain thorough communication logs.
• Perform comprehensive pre-departure inspections for each bus and trip to confirm readiness, including availability of drivers and cleaners and presence of necessary documents and trip details.
• Guarantee cleanliness and upkeep of buses by inspecting conditions and passenger amenities like blankets, headrests, water, curtains, charging points, and seat status; maintain detailed records of amenities issued.
• Coordinate with cleaning and maintenance teams to address any defects or requirements.
• Regularly check and maintain vehicle documentation such as insurance, road tax, pollution control certificates, fitness certificates, permits, and other statutory records, ensuring validity before every trip.
• Generate alerts for documents nearing expiry and promptly escalate any expired or missing documentation issues.
• Prepare and submit daily reports covering pre-departure checklists, bus-wise logbooks, cleanliness, amenities status, vehicle compliance, and operational challenges.
• Maintain accurate records using Excel or Google Sheets and liaise with relevant departments to ensure resolution of all issues.

Required Skills and Qualifications

• Proficient communication skills in English; Tamil communication skills are advantageous.
• Professional telephone handling etiquette.
• Basic proficiency with MS Excel or Google Sheets.
• Strong attention to detail in documentation and record-keeping.
• Ability to coordinate effectively and follow up on pending tasks.
• Capability to manage multiple tasks and work efficiently under pressure.
• Demonstrated responsibility, punctuality, and discipline.
• Willingness to work in a dynamic transport and operations environment with shift-based scheduling.
• Prior experience in bus operations, travel, logistics, transport management, fleet coordination, customer service, or dispatch roles is a plus.

Preferred Candidate Background

• Experience as Bus Operations Executive, Dispatch Executive, Fleet Executive, Transport Executive, Travel Operations Executive, Customer Relationship Executive, Logistics Executive, or Fleet Coordinator will be highly regarded.

Working Hours

Shift duties aligned with bus departure schedules; flexibility to work rotational shifts in transport operations is essential.

Location

Chennai, Tamil Nadu, India