Assistant Store Manager

About the Role

Our company, a global leader in jewellery retail known for its commitment to quality and sustainability, invites applications for the position of Assistant Store Manager at our Llandudno store in Wales. This is a full-time, permanent position requiring 32 hours per week with a highly competitive salary ranging from A331,725 to A338,400 (full-time equivalent) and eligibility for monthly bonuses between 10% to 20%. Employees enjoy generous benefits including a jewellery uniform allowance and employee discounts.

Key Responsibilities

• Lead and support store operations, acting as a key player on the shop floor and assisting the Store Manager to drive business success.
• Analyze sales data, key performance indicators, and customer feedback to inform commercial decision-making and enhance store performance.
• Assist in developing and executing strategic business plans to meet sales targets.
• Ensure visual merchandising and product displays comply with brand standards to maximize commercial impact.
• Manage and cultivate a diverse, inclusive team by providing leadership, coaching, performance feedback, and development opportunities.
• Demonstrate and instil company values of Dream, Dare, Care, and Deliver amongst team members.
• Serve as an ambassador on the sales floor, delivering excellent customer service through knowledgeable product storytelling and replicating the sales ceremony.
• Address and resolve customer issues with professionalism, enhancing customer satisfaction.
• Support daily operational tasks including staff scheduling, stock control, till operations, and ensuring compliance with security and health and safety regulations.
• Maintain high standards on the sales floor, manage stock efficiently, and uphold operational excellence.

Candidate Profile

• Proven leadership skills with experience driving sales and profitability in a retail environment.
• Ability to foster a culture of exceptional customer service and develop high-performing teams.
• Strong organizational, communication, multitasking, and adaptability skills.
• Positive and proactive attitude with enthusiasm for the brand and its core values.
• Growth mindset, embracing feedback and continuous improvement.
• Professional appearance with an interest in desirable consumer products.

Additional Details

This role requires availability seven days a week: Monday through Sunday, covering 32 hours per week. Employees benefit from a competitive salary, monthly bonuses for achieving sales targets, exclusive employee discounts, uniform allowances, access to additional retail and entertainment benefits, wellbeing support services, and opportunities for career advancement. The company is recognized as one of the best workplaces in the UK, fostering a supportive and dynamic work environment.

Diversity and Equal Opportunity

The recruitment process is designed to offer fairness and equal opportunity to all applicants by minimizing biases. Candidates are encouraged to refrain from including personal identification details such as photos or age. Reasonable adjustments are available for interview processes upon request.

About the Company

Our organisation is a world-renowned jewellery brand specialising in high-quality, sustainable luxury jewellery. We have a significant global presence with over 2,700 concept stores and 37,000 employees worldwide. Our commitment includes using recycled materials and reducing environmental impact with tangible sustainability goals set for 2030.